Clinical communication skills - phrases you could use in the Cambridge-Calgary model for information gathering
Introduce yourself Set agenda and obtain consent Check comfortable Presenting complaint Opening question So could I start by asking you, what problems brought you into hospital today? Summarise and screen So you've told me x and y. Have you noticed anything else? Screen once more or until she says nothing else Have you noticed any other problems? Are there any other problems that you would like to tell me about HPC So can you take me back to the beginning from when the problems first started? Obtain chronology Empathy statement - this sounds like it must have been difficult for you Take each item in turn Can you tell me more about that? Systems review I'd like to ask you a few more specific questions if that's okay ICE So, before you came in did you have any ideas of what might be going on? Is there anything that’s worrying you at all? What where you hoping to happen by the end of the consultation? PMH I'd l